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CANCELLATION & RETURN POLICY
FOR RENTALS

Cancellation Policy

For Product Lister: –

  1. Cancellations made up to a day or less before start date: –
    1. No payments will be made for the rental order.
    2. A fine of 25% of the rental amount will be levied on the next rental order confirmed.
    3. Defaulter count might be tracked.
    4. User ratings might get affected.
  2. Cancellations made between 7 days to 2 days before start date: –
    1. No payments will be made for the rental order.
    2. A fine of 10% of the rental amount will be levied on the next rental order confirmed.
  3. Cancellations made 8 days or more before start date: –
    1. No payments will be made for the rental order.
    2. No fine levied.
  4. For all rental orders cancelled by the product lister, the customer gets a full refund of the total amount already paid for that order.

 

For Customer: –

  1. Cancellations made up to a day or less before start date: –
    1. Full refund of the security deposit paid. 
    2. No refund for the rental amount paid. 
    3. No refund of delivery charges if the delivery executive has started the order.
    4. User ratings might get affected.
  2. Cancellations made between 7 days to 2 days before start date: –
    1. Full refund of the security deposit paid. 
    2. A fine of 10% of the rental amount paid will be levied and the balance amount will be refunded.
  3. Cancellations made 8 days or more before start date: –
    1. Full refund of the security deposit paid. 
    2. Full refund of the rental amount paid. 
    3. Full refund of the delivery charges paid.
  4. For all rental orders cancelled by the customer, the product lister may get Ispick credit points to compensate for the inconvenience caused.
Return Policy

Ispick facilitates peer-to-peer rental of products between its users. The onus of exchanging quality and functional products is completely in the hands of these users. Returns are not beneficial to either party. In order to minimise returns, all product listers are requested to check their products as per the details they have listed, confirm they are in working conditions and all the necessary parts/add-ons, as listed, are included, before sending them out for rentals. Accordingly, customers are requested to verify the product they have received as soon as they receive it.

  • Any customer wishing to return the ordered rental product, has to do so within two hours of receiving the product on the rental start date, by contacting the Ispick Customer Support team at <support phone number>
  • Returns can be raised for any of the following reasons:-
    • Receiving a different product than what was ordered.
    • Incomplete product – missing parts or add-ons mentioned in product listing.
    • Damaged product.
  • In either of the above, the customer is advised to share the details for the return along with photographs highlighting the issue with the Ispick Customer support team via their specified channel.
  • Post pick-up of such a product from a customer and delivery of it back to the product lister, an appropriate refund for the customer would be initiated.
  • In case of such returns, Ispick considers the order as cancelled and no rental payments are made to the product lister. 
  • Additional Delivery charges, if applicable, may be applied.